FREQUENTLY ASKED QUESTIONS
Q: Will I see the same GP?
A: As a preference we will always aim to keep you with your first point of contact GP. Our team of GP’s has been carefully selected based on experience, professional background and areas of interest. As a result our team work varying days, meaning that unless you are happy to wait until they are in clinic and depending on urgency we will place you with one of our most suited highly experienced doctors.
All of our GPs are able to carry out routine GP consultations however, should we feel you may be better placed with a particular doctor, we will discuss this with you at the time of booking.
Q: Does my consultation fee include prescriptions?
A: All of our consultations include any private prescriptions that may be applicable.
Please be aware that all prescriptions are “Private” and do incur a fee at any pharmacy as would be the case of NHS prescriptions.
Q: When do I pay for my consultation?
A: Consultation fees are taken at time of booking. Payment can be made via a debit or credit card over the phone, or by BACS payment (please ask one of our staff members for account details). If your place of work is paying for your consultation we can raise an invoice for their accounts department prior to the appointment.
Should you wish to cancel or re-arrange your appointment we do ask for a minimum of 24 Hours notice otherwise a late cancellation fee will be applicable based on 50% of the appointment cost.
Q: Do you provide referrals?
A: Our GP consultations include an external referral. We have close working relationships with a number of Private Healthcare Hospitals and consultants ensuring that you get access to the best possible care when needed.
Should you feel you may require a referral, please notify the clinic at time of booking your appointment.
Q: What is the minimum age to be treated?
A: The minimum age for treatment at our clinic is 18 or above.